Funds considered “recovered” are calculated when department staff assists individuals in need of support during their insurance claims process. If a dispute arises between a policyholder and an insurance company, regardless of the type of insurance, the department investigates the complaint with the consumer and the company and works to ensure the insurance policy is followed and benefits are paid accordingly.

In 2022 the department reported 2,794 complaints, of which 30% involved auto and another 16% home.

Source: Kansas Insurance Department

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